Terms and Conditions - Lion's Mane
Welcome to Lion's Mane! We create and sell handcrafted lionfish jewelry with a mission to support marine conservation in Lebanon. Please read our store policies carefully before making a purchase.
1. General Information
All our jewelry pieces are handcrafted using ethically, locally and hand sourced lionfish fins and tails encased in resin, as well as gold-plated pieces, cultured pearls, and other accessories. Each piece is unique, and slight variations are part of their natural charm. All pieces are created in Byblos, Lebanon.
2. Orders & Payments
Orders are confirmed upon receiving a confirmation email with your order details.
At the moment, we only accept payment by cash upon hand delivery. We are open to accept additional methods of payment upon request.
3. Shipping & Delivery
We only offer hand delivery at the moment. Details of the delivery and payment will be agreed upon by email and/or WhatsApp after the order confirmation.
4. Returns & Exchanges
We accept returns or exchanges within 3 days of delivery for unworn items in their original condition. To request a return, email us at contact@weareguardiansoftheblue.org with your order number and reason.
Custom orders are final sale and cannot be returned or exchanged.
5. Refunds
Once we receive and inspect the returned item, refunds will be issued to your original payment method as soon as possible.
6. Damaged or Lost Items
If your order arrives damaged or doesn’t arrive at all, please contact us within 5 days of the expected delivery date. We will work with you to resolve the issue.
7. Custom Orders
We love working on custom designs! These may take longer to prepare and will be discussed in advance.
8. Privacy
We respect your privacy. Your personal data will only be used to process your order, support your experience, and for legal or tax reasons.
9. Contact
Have questions or concerns? We’re here to help!
📧 Email: contact@weareguardiansoftheblue.org
📞 WhatsApp: +960 70 908 272
